Privacy & Copyright

Annie Lane Candles Ltd are committed to protecting the privacy of our customers. We will not disclose information about our customers to third parties except where necessary in order to fulfill the order process – e.g. arranging delivery of the product, completing credit card and or security checks and for customer research and profiling or wherever we have your express permission to do so. These companies may be provided with access to your personal details in order to fulfil their duties but may not use the information for any other purpose.

Your Order

We ask that you provide us with all the requested information as it is necessary for us to fulfill your order. We also ask that you maintain this information in order for us to keep you updated about your order and also to answer any queries you have about our website.

Stay Connected

We would like to keep you up to date with our latest product launches or offers and when registering with our website you can opt-in to receive marketing communications from us. You can also opt-out.

Privacy & Cookie Policy

This privacy policy sets out how Annie Lane uses and protects any information that you give Annie Lane when you use this website. Annie Lane is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 25 May 2018.

What we collect

We may collect the following information:

- Name

- Contact information including email address

- Demographic information such as postcode, preferences and interests

- Other information relevant to customer surveys and/or offers

- What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.

We may use the information to improve our products and services.

We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to Other Sites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

- Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

- If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@annielane.co.uk

- We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to:

Annie Lane,
Meadowside Street,
Renfrew,
Scotland,
PA4 8SR

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect

Intellectual Property and Content

All trademarks, logos, images and content remain the property of Annie Lane Candles Ltd and/or its affiliates, licensors or suppliers. You are not permitted to reproduce, duplicate or manipulate any of the content and/or images without the explicit consent of Annie Lane Candles Ltd.

Accuracy of Content

All information displayed on this website (verbal or written) is for guidance only and is provided in good faith and without warranty, and although every effort has been made to ensure all the product details, descriptions & prices are correct they are for guidance purposes only and not binding. Every effort is made to ensure that the colour and design of the product appear as accurately as possible, however the actual colours you will see can vary dependent upon your computer equipment and as such we cannot guarantee that the goods on delivery will reflect the colour on your computer. Any links from this site are for convenience purposes only and should not be deemed as an endorsement for the products or services therewith. Annie Lane Candles Ltd shall not be liable to any person for loss or damage arising from the use of the information contained within this site or in any linked sites.